For return, any promotional gifts received must be included with the returned items. Returns or exchanges with no tracking will not be processed.ĥ. When returning or exchanging items, customers must use a shipping method that has tracking on it. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.Ĥ. The time frame for return & exchange must not exceed 30 days from when the original order was received.ģ. Items returned without authorization will not be accepted.Ģ. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.ġ. We want you to feel comfortable and confident when shopping at OG HAPPY, that’s why we offer a 30-day return & exchange policy. Note: Affected by Covid-19, there will be some delay on the delivery. You may track your order on page TRACKING on our website, or click here to track. The tracking number will be active within 24-48 hours. You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. if you provide PO BOX address, we will send you an email to confirm physical address, if no reply within one business days, we have to ship by post channel which will take 30-40 days on the way. Please try your best to provide us with your physical address instead of PO. if your address is in remote area ( Click here to find the remote area zipcode), the deliver time will be 30-40 days. Normally we ship by standard express, it takes 10-22 business days. Shipping time: This refers to the time it takes from items to be shipped from our warehouse to the destination. If there will is a significant delay in the shipment of your order, we will contact you via email or telephone timely. Please allow additional days in transit for delivery. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Allow 1 to 2 business days for processing of Ground shipments. After verification, in principle, the orders will not be canceled during this period, considering the handling process already start, but we will try our best to communicate with via email or phone to find a good solution. We will send you a confirmation email once your order is verified. PO Box, Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Costa Rica, Cyprus, Côte d'Ivoire (Ivory Coast), Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, France, Gabon Republic, Gambia, Georgia, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Honduras, Hong Kong, Iceland, India, Israel, Jamaica, Jersey, Jordan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Nicaragua, Niger, Nigeria, North America, Norway, Oceania, Oman, Pakistan, Peru, Philippines, Portugal, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Somalia, South America, Spain, Sri Lanka, Svalbard and Jan Mayen, Swaziland, Taiwan, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, Uzbekistan, Vatican City State, Venezuela, Vietnam, Virgin Islands (U.S.We are committed to providing you with the best shipping options, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.įree shipping is offered on orders over $39.įor orders under $39, standard shipping is charged for $5.99.
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